top of page

Refund policy

Hanmade Refund Policy

​

1. Conditions for Refund

Refunds are available under the following conditions:

  1. The product received is defective or damaged.

  2. The delivered product differs from the order (e.g., wrong size, color, or item).

  3. A simple change of mind (only if the product is unused, undamaged, and returned in its original packaging).

​

2. Refund Requests

To request a refund, customers must follow these steps:

  1. Contact us at [insert email address or phone number] within 7 days of receiving the product.

  2. Provide the following information:

    • Order number

    • Reason for the refund request

    • Photos of the product if it is defective or damaged.

  3. Return the product to the address provided by Hanmade once your refund request is approved.

​

3. Non-Refundable Conditions

Refunds will not be granted under the following circumstances:

  1. The product is damaged due to customer negligence.

  2. The product has been used or altered in any way.

  3. The product’s packaging has been damaged or is incomplete (in cases where packaging affects resale value).

  4. Time-sensitive products or custom-made orders that cannot be resold.

​

4. Return Shipping Costs

  1. For defective, damaged, or incorrect items:

    • Hanmade will cover the return shipping cost.

  2. For change-of-mind refunds:

    • Customers are responsible for the return shipping cost.

​

5. Refund Processing Time

Refunds will be processed within 7 business days after the returned product is received and inspected.

  • Refunds will be issued to the original payment method.

  • Please note that it may take additional time for the payment provider to process and reflect the refund.

​

6. Contact for Refund Inquiries

If you have any questions or need assistance with a refund, please contact us:

bottom of page